Australia |  Sydney  |  Brisbane  |  Melbourne  |  Perth  |  Adelaide
FREE SHIPPING FOR ORDERS OVER $100 - $9.90 PER ADDRESS UNDER $100
FREE SHIPPING FOR ORDERS OVER $100-$9.90 PER ADDRESS UNDER $100

SHIPPING & RETURNS

Speedy delivery. Thoughtful service. Easy returns.

Australia Wide Shipping

All gifts are carefully packed and dispatched from our Byron Bay warehouse Monday to Friday, excluding public holidays. Orders after 12pm are processed and shipped on the next available business day.

Estimated Delivery Times

Location Delivery Time
Sydney & Brisbane 1–2 business days
Melbourne & Adelaide 2–4 business days
Perth 4-5 business days
Regional Areas 2–5 business days

Free Standard Shipping

Orders over $100 Australia wide

Standard Shipping

$9.90 for orders under $100

Express Shipping

$21.90 Australia wide

Important Information

Delivery estimates may vary during peak periods

No international shipping available

We are unable to deliver directly to hospital patients.

Express delivery only applied when selected at checkout

Returns & Exchanges

We want you to love your Byron Bay gift. If something isn't quite right, we're here to help make it right.

Change of Mind

30 days for refund, exchange, or store credit. Items must be in original condition and unopened.

Opened or Sampled Products

Opened or sampled products are not eligible for return/exchange unless faulty.

Faulty or Damaged Items

Contact us within 14 days with supporting photos for replacement, refund, or store credit.

How to Make a Return

1

Contact Our Team

Email us with your order number and reason for return

2

Prepare Your Parcel

Pack items securely in original packaging if possible or we may arrange collection for faulty items

3

Send Your Return

Ship to the address provided by our team

4

Return Processing

We'll process your return within 3–5 business days of receipt

Return shipping costs are the responsibility of the customer unless the item is faulty or damaged.

Frequently Asked Questions

Can I return opened products?

For hygiene and safety reasons, opened or sampled products are not eligible for refund, exchange or store credit unless deemed faulty.

How long do refunds take?

Refunds are processed within 3–5 business days of receiving your return. Please allow 4-5 business days for the refund to appear in your account.

Do you offer international shipping?

Currently, we only ship within Australia. We deliver to all localities within Australia.

Can I track my order?

Yes! You'll receive a tracking number via email once your order has been dispatched. You can use this to track your delivery.