Byron Bay Gifts Help Centre & FAQs

Gift hampers & packaging

Can I create my own hamper?

Choose from our existing hamper range, then make it your own with the extra products available on the product page. You can select multiple add-ons where offered.

Do you have vegan, gluten-free or organic options?

Yes. Explore our vegan hampers and gluten-free hampers, and check each product’s contents for dietary details. Many of our products are organic or contain organic ingredients. Where shown, V means vegan and GF means gluten-free.

Can I choose the size of baby clothes?

Available sizes are shown on the product page. If there is no size selector, the clothing comes in the size listed in the hamper description. Please check these details before ordering.

How are your gifts packaged?

Our hampers arrive in a Byron Bay Gifts gift box, finished with ribbon and a gift card. Visit our packaging page to see the options, including our festive dark green and cream Christmas boxes.

Is your packaging recyclable or biodegradable?

Our gift boxes can be reused for storage or another gift. To recycle a box, remove the two closure snaps. Our packing beans are biodegradable and can go in the compost.

Can I add a ribbon bundle?

Choose your ribbon bundle on any product page. The $12.50 bundle includes a ribbon, matching card and chocolate bar, with designs for different occasions.

Ordering & gift cards

When do I need to place my order by?

Our order cut-off is 11.30am AEST, Monday to Friday, excluding public holidays. Orders placed before the cut-off can be dispatched the same day. Orders placed afterwards are dispatched on the next available business day. Dispatch is when your gift leaves our warehouse; delivery takes additional transit time.

How do I add a personal gift card message?

Add your message in the cart before checking out. We print it inside the gift card and place the card under the ribbon on your gift box. Remember to include your name so the recipient knows who it’s from.

Can I order from overseas?

Yes. Use your international address for billing and an Australian address for delivery. Please include a local contact number for the recipient to help with delivery.

Can I cancel my order?

Contact our team as soon as possible. We can cancel an order while it is still at our warehouse. Once it has been dispatched, cancellation may no longer be possible. If it has already arrived, see our returns information below.

Delivery & tracking

How much is shipping?

Standard shipping is free for orders over $100 sent to one address, and $9.90 for orders under $100. Express shipping is from $21.90. The available services and final cost are shown at checkout. See our delivery page for current details.

How long does regular delivery take?

Our current estimated delivery times are:

• Sydney and Brisbane: 1–2 business days
• Melbourne and Adelaide: 2–4 business days
• Perth: 4–5 business days
• Regional areas: 2–5 business days

These are estimates and may vary during busy periods or for individual locations. Check our delivery page for the latest information.

How long does Express delivery take?

Express offers a quicker service and must be selected at checkout. Delivery time depends on the postcode, and Express is not a guarantee of overnight delivery to every address. Check our delivery information or ask our team if your gift needs to arrive by a particular date.

Can I choose a delivery date and time?

You can select your preferred delivery date using the calendar in the cart. Dates are requests and are not guaranteed. We cannot book a specific delivery time; deliveries are made during business hours.

Do you deliver on weekends or public holidays?

We deliver on business days during business hours. We do not offer delivery on weekends or public holidays.

Do you ship internationally?

We deliver within Australia only. You can still order from overseas if the delivery address is in Australia.

Can you deliver to a PO Box or Parcel Locker?

Yes. Standard and free shipping are available for PO Boxes and Parcel Lockers.

Do you deliver to hospitals?

We don’t currently deliver gifts to hospital patients. Please choose a home or another suitable delivery address.

What happens if no one is there to receive the gift?

Depending on the address and courier, your gift may be left in a suitable place or the recipient may receive instructions to arrange redelivery or collection. You can add delivery notes in the cart, but authority to leave is at our discretion. Please choose a secure address and follow the courier’s tracking updates.

How do I track my order?

You’ll receive a tracking email once your gift has been dispatched. Follow the link for updates from the courier. If you need help or haven’t received the email, contact our team.

My order hasn’t arrived. What should I do?

Check the tracking link and estimated delivery time first. If tracking shows delivery, please check with the recipient. If the estimated time has passed or you need help locating your parcel, contact us with your order number.

My parcel has been returned to sender. What happens next?

A parcel may be returned if the address is incomplete or incorrect, the recipient has moved, delivery was refused, or it was not collected in time. We’ll contact you once it arrives back at our warehouse. An additional delivery fee may apply to sending it again.

Can I change the delivery address after ordering?

Contact our team immediately. If the parcel has already left our warehouse, we’ll check whether the courier can redirect it or return it to us. Changes are not always possible, and extra delivery fees may apply.

Payments

Which payment methods do you accept?

You can pay using the methods offered at checkout, including Mastercard, Visa, American Express, PayPal and Afterpay. If you need to pay by direct deposit, contact our team to request an invoice. Direct deposit orders are dispatched once payment has cleared.

Do you accept American Express?

Yes. Choose your credit card payment option at checkout and enter your American Express details. We don’t charge an extra fee for American Express.

Is checkout secure?

Payments are processed through Shopify’s secure checkout and the payment provider you select. We do not store your credit card details on our website.

Returns & replacements

How do I return an order?

Contact our team with your order number and reason for return before sending anything back. For change-of-mind returns, items must be in their original condition and unopened, and returned within 30 days. Our team will provide the return address and next steps. Return shipping is your responsibility unless an item is faulty or damaged.

Can I return an opened product?

Opened or sampled products are not eligible for a change-of-mind refund, exchange or store credit unless faulty. See our returns and exchanges information for details.

What should I do if something is missing?

Check underneath the top layer of products first, as some items may be packed below others. If an item is still missing, contact us with your order number and a photo of the hamper as received. We’ll assess the issue and arrange an appropriate solution.

I received the wrong hamper. What should I do?

Contact our team with your order number and photos of the hamper as received. We’ll check what happened and discuss the next steps, which may include a replacement or return.

What if my gift arrives damaged?

Please contact us within 14 days, with your order number and photos of the hamper and damaged items as they arrived. We’ll assess the issue and help arrange a replacement, refund or store credit as appropriate. We may need the item returned.

How are refunds paid?

Refunds are returned to the original payment method used for the order. For example, a PayPal payment is refunded to the same PayPal account.

How long do refunds take?

Refunds are processed within 3–5 business days of receiving your return. Please allow a further 4–5 business days for the refund to appear in your account, depending on your bank or payment provider.

Corporate & bulk orders

Can I add my company logo?

Yes. You can choose branded ribbon on a product page and upload your logo for the gift card. Branded ribbon is free for corporate orders. Visit our packaging page for more information.

Can I include my own merchandise?

Email corporateorders@byronbaygifts.com.au before sending anything to us. We’ll check the size, weight and suitability of your items and confirm any extra costs and delivery instructions.

Do you have a corporate brochure?

Visit our corporate branding page for corporate gifting information and the brochure. Our corporate team can help with any further questions.

How do I place a bulk order?

Sign in to our corporate order platform to arrange your corporate gifts. You can also place orders going to one address through the usual checkout. For help with a larger order or multiple recipients, email our corporate team.

Is shipping free for bulk orders?

Standard delivery fees apply to bulk orders, including $9.90 per individual address. Check the delivery costs for your order in the corporate order platform.

How can I pay for a corporate order?

Use the corporate order platform or normal checkout, or contact our team to arrange an invoice. Orders paid by invoice or direct deposit are dispatched once payment has been received.