June 22, 2017
Frequently Asked Questions
Can I write a personal note?
Absolutely. We will pop a card into your order if it is a gift. You will be prompted for your card message as part of the checkout process. Our cards have 'Best Wishes' in black on the front of a white card and the message is printed on the inside.
How do I pay?
We use Shopify and PayPal to process orders. You can pay using PayPal, Mastercard, Visa and American Express. In checkout you will be provided with these options. No credit card information is stored on our website. You can also see our payment page.
How much will postage cost?
Postage is free for shop products over $50 and hamper orders over $100. Otherwise, you can select a flat rate option. We predominantly use Couriers Please and Fastway due to their speed and reliability. Express Postage is via Australia Post.
How long will my order take?
We use Couriers Please, Fastway and Australia Post for deliveries Australia wide. We choose the fastest option from these services and Express Post if it has been selected in checkout. Please see our delivery page for more information on delivery times.
Do you ship overseas?
Please get in contact to discuss overseas postage.
How are the gifts packaged?
Please see our packaging page for more details on our packaging.
What’s organic on the site?
Each product on the site specifies if it is organic. In instances where our products are not organic we offer sustainable, local and/or handmade products.
What is your return’s policy?
We do not offer refunds in the instance you change your mind due to the large number of food and beauty products on our site.
If you buy something that doesn’t fit and would like to exchange it for a different size, we are happy to exchange as long as postage is paid for both ways.
What if something is damaged or broken?
In the instance that an item is damaged, please return this to us within 10 business days and we will replace or refund the item.
Can I put together my own gift basket?
Yes. Just let us know what you have in mind. We're happy to help!