January 10, 2019
Frequently Asked Questions
Can I write a personal note?
Absolutely. We will pop a card into your order if it is a gift. You will be prompted for your card message IN CART. Our cards have 'Best Wishes' in rose gold on the front of a white card and the message is printed on the inside.
How do I pay?
We use Shopify, PayPal & Afterpay to process orders. You can pay using PayPal, Afterpay, Mastercard, Visa and American Express. In checkout you will be provided with these options. No credit card information is stored on our website. You can also see our payment page.
How much will postage cost?
Postage is free for shop products over $50 and hamper orders over $100. Otherwise, you can select a flat rate option. We predominantly use StarTrack and Fastway due to their speed and reliability.
How long will my order take?
We use StarTrack, Fastway and Australia Post for deliveries Australia wide. We choose the fastest option from these services and an express service if it has been selected in checkout. Please see our delivery page for more information on delivery times.
Do you ship overseas?
We ship within Australian and New Zealand only.
How are the gifts packaged?
Please see our packaging blog for more details on our packaging.
What’s organic on the site?
Each product on the site specifies if it is organic. In instances where our products are not organic we also offer a selection of sustainable, local and/or handmade products.
What is your return’s policy?
We do not offer refunds in the instance you change your mind due to the large number of food and beauty products on our site. We're quite flexible regarding requests so if something is on your mind, please get in touch.
If you buy something that doesn’t fit and would like to exchange it for a different size, we are happy to exchange as long as postage is paid for both ways.
What if something is damaged or broken?
In the instance that an item is damaged, please return this to us within 10 business days and we will replace or refund the item.
Can I put together my own gift basket?
We work from an existing gift basket and swap/remove/add items as needed. Just let us know what you have in mind and we'll see what we can do!